language
Recommend News
Jiangsu Consumer Protection Committee Releases "Double Eleven" Consumption Tips: Rational Pulling of Grass and Careful Chopping of Hands
Release Date:
2018/11/03
The annual shopping feast in double 11 is coming again. However, the shopping peak is also the peak of transaction disputes and logistics. In order to enjoy a better shopping experience, Jiangsu Consumer Protection Committee reminds you, who are not well versed in double 11's sales routine, to pull out weeds rationally and chop your hands carefully! Routine 1: Discount Routine Pre-sale Price, Final Price, Hand Price, Sales Price
The annual shopping feast in double 11 is coming again. However, the shopping peak is also the peak of transaction disputes and logistics. In order to enjoy a better shopping experience, Jiangsu Consumer Protection Committee reminds you, who are not well versed in double 11's sales routine, to pull out weeds rationally and chop your hands carefully!
Routine One: Discount Routine
Pre-sale price, final price, hand price, sales price... Coupon reduction, deposit expansion... Cross-store discount, shop discount, more preferential purchase of designated goods... These discount routines of merchants emerge one after another, but consumers can't understand shopping, and even can't figure out the transaction price to cause disputes.
Hint: The Consumer Protection Committee reminds consumers that the final price is not the hand price, and all discounts may not be used in superposition. The shopping rules of the platform should be carefully understood. At the same time, it is necessary to keep good chat records, shopping documents, order information, etc. with customer service, so as to facilitate disputes and rights protection.
Routine 2: red envelope routine
There are many kinds of red envelopes, such as red envelopes for catching cats, red envelopes for torches and red envelopes for presale. However, consumers only find that they either do not meet the conditions for using coupons or the products do not participate in the full reduction. The use of red envelope coupons often hides the threshold.
Hint: Consumers should see clearly the usage rules when receiving all kinds of red envelopes and coupons, and consult customer service in advance to see if there is a usage threshold, so as to avoid situations such as full reduction and coupon discount.
Routine three: "deposit" routine
Some businesses deliberately confuse the "deposit" and "deposit", the difference between the two is that "the deposit is not refundable, the deposit can be refunded". However, in many platform presale commodities, consumers are required to pay "deposit" rather than "deposit". Although doubling the deposit seems to be very favorable, the deposit will not be refunded if the consumer does not pay the balance.
Hint: Consumers should carefully check the presale introduction of the goods before paying the "deposit", consult customer service about "whether the deposit is refundable" and other issues, and keep the order screenshots, chat vouchers and other order vouchers when communicating with the seller.
Routine four: "first up and then down" routine
Some goods on some e-commerce platforms increased in price before the "double 11" promotion, but on the day of the promotion, the price was reduced, which was only a discount. In fact, the price was flat or even rising. The promotion activities were not worthy of the name. Consumers did not get any benefits or even even lose money when buying these goods.
Tip: consumers should be rational consumption, on-demand purchase, do not greedy low prices. According to their own needs to develop procurement plans, pay attention to commodity prices in advance, to avoid impulsive consumption, resulting in unnecessary waste.
Routine 5: brush single routine
Some e-commerce platforms have the behavior of brushing orders and speculating letters, which seriously mislead consumers to buy goods. Through the analysis of complaints during the "double 11" period in the past two years, they mainly focus on clothing, shoes and hats, makeup, washing and protection, home textiles and other fields.
Tip: Consumers should keep their eyes open and do not choose merchants based on their reputation alone. They can learn about it in many ways, such as viewing additional comments.
Routine 6: Delivery Routine
During the period of double 11, the surge in transaction volume caused many merchants to fail to deliver the goods as promised. In order to avoid complaints, some merchants made false shipments. The consumer transaction page showed that the goods had been delivered, but the logistics information could not be found for a long time.
Tip: If the merchant delays the delivery due to the increase in orders, he should negotiate with the consumer before the transaction and take the initiative to inform the determined delivery time instead of false delivery. Consumers who purchase urgently needed supplies during Double 11 should determine the delivery time with the merchant to avoid losses caused by false or delayed delivery.
Routine seven: fraud routine
The double eleven e-commerce promotion period is often the peak period of online fraud, all kinds of fraud such as fishing Trojan horse, winning, refund, cash on delivery, seconds kill and other fraud methods are difficult for consumers to guard against. Therefore, consumers need to beware of information leakage and not be greedy for petty gain.
Tip: consumers should pay attention to prevent the risk of online transactions, enhance the awareness of safe payment, do not trust other people's payment requirements, do not click on unknown links, do not disclose personal information to strangers or scan into QR codes, etc. Don't trust refund and winning phone number, for cash on delivery to check the goods before payment.
In order to create a safe and secure online shopping price environment and safeguard the legitimate rights and interests of consumers, the Provincial Consumer Protection Commission is now carrying out a "double 11" online shopping commodity price tracking survey, and will publish the "double 11" online shopping consumption questionnaire on the official WeChat of the Provincial Consumer Protection Commission and the Xici website around "double 11" to gather consumption questions and feedback consumption opinions. Welcome everyone to pay attention to the official WeChat public number of the Provincial Consumer Protection Committee, log on to the homepage of Xici website to participate in the questionnaire survey or call 025-86630315 for complaint and consultation, express the most real ideas and speak for "consumers!
Key Words
Shandong Codlove Blanket Co.,ltd
Shandong Cheng Qian Home Textile Co., Ltd
International trade department telephone:
+86-539-3105192 +86-539-3105196
Address:
137 Torch Road, High-tech Development Zone, Linyi City, Shandong Province
This website supports IPV6 access. The trademark and picture rights belong to Linyi Gaode Blanket Co., Ltd. Please do not copy and reprint without authorization.